FREQUENTLY ASKED QUESTIONS
Q: What time is Check In?
A: 4:00 pm central time
Q: What time is Check Out?
A: 10:00 am central time
Q: Who do I call if I have questions or concerns?
A: 850-654-0985 - We always have one of our managers on call available to assist you.
Q: Where do I leave the key?
A: Most of our properties have contactless check in and only require a door code for entry to the condo. Please read the driving directions on your confirmation, your code will be there. If you do have a key, instructions for pick-up will be in that email... When in doubt, please leave keys where you picked up keys.
Q: What if we arrive after hours?
A: If your rental has a keyless lock, please go directly to your rental. Physical check-in at our office is not required during your stay. If your property requires a key for access and our office is closed, rental keys will be placed in a secure lockbox at our local office. Your confirmation email will contain access instructions, including a code for the lockbox.
Q: Is there an age restriction?
A: Yes. We do not rent to vacationing students or singles under 25 years of age.
Q: What is provided with the accommodation?
A: All of our vacation rentals are furnished and have a kitchen or kitchenette with amenities to include a microwave, coffee maker and toaster. Each property is stocked with all cooking and serving pieces to include plates, bowls, cups, utensils and more. We provide an initial supply of towels and linens, as well as trash liners, toilet paper, bath soap and dishwasher soap. Laundry facilities are provided either in the rental property or on the grounds. While we do provide bath towels and bed linens, we do ask that you bring your own beach towels and toiletries.
Q: How early should I book?
A: Book as early as possible if planning to travel for spring break, during our busy summer season or during fall break. It is also best to book early if planning to travel around a major holiday, such as Memorial Day, Fourth of July, or Labor Day. Due to the pandemic, people are itching to travel now more than ever, especially with the vaccine rolling out. If you're interested in a rental, book as soon as possible!
Q: Is there a minimum stay?
A: One week minimum stays will apply for all properties during summer and holiday periods, with Saturday arrival and departure. During the off-season, we are typically more flexible with minimum nights, but it is dependent on the vacation rental.
Q: When is payment due?
A: We require a reservation down payment at time of booking of 25%. The remaining balance is due 30 days prior to arrival.
Q: What is your cancellation policy? What about COVID-19?
A: Cancellations 60 days or more out from arrival date will receive a full refund. Cancellations within 30 and 59 days of arrival will lose the reservation down payment. Cancellations less than 30 days out from arrival date will not receive a refund.
*We do encourage all guests to add the third party travel insurance, which DOES COVER YOU IF SOMEONE IN YOUR PARTY GETS COVID PRIOR TO TRAVEL. The insurance is a small percentage of the total reservation cost and can protect you from various situations if you can provide documentation.*
Q: What is the WBER Damage Protection charge on my reservation?
A: This small charge protects you up to $3000 in damages to the property that may occur during your stay. This does not include all appliance damages.
Q: Do Beach Escapes Rentals properties include beach service?
A: Many of our owners have opted to include beach service for their guests! You can search for these properties using the advanced search option!
Q: Are your rentals pet-friendly?
A: We have some rentals that are pet friendly...when in doubt, shoot us an email ([email protected]) or give us a call (850-654-0985)! Trust us, we know you wanna bring man's best friend on vacation, but many HOAs and resorts have restrictions on pets for guests. You can search for these properties that DO allow pets using the advanced search option. A pet fee may apply.
Q: Do you have snowbird rentals?
A: We do accept snowbird/winter monthly rentals in many of our properties. Send us an email ([email protected]) or give us a call (850-654-0985) if you are interested!