FREQUENTLY ASKED QUESTIONS
Q: What time is Check In?
A: 4:00 PM Central Time
Q: What time is Check Out?
A: 10:00 AM Central Time
Q: Do you allow early check-ins?
A: We never guarantee a property will be ready for check-in prior to 4 PM, even in the off season. Between cleaning, maintenance, and unforeseen circumstances, there is a lot of work that takes place during the time between reservations, whether that is just a 6 hour gap or a week. Guests are welcome to inquire about early check-in, but no guarantees will be made, and we ask that you wait to inquire until 1 day prior to your check-in, as we cannot give an accurate prediction very far out. Our check in time is in all of our property listings, in all confirmation emails, and here on the FAQ page. We encourage guests to plan their travel itineraries accordingly, including making plans to grab a bite to eat or check out a local attraction if arriving to town prior to 4 PM.
Q: Who do I call if I have questions or concerns? What happens if there is an emergency at our rental at night?
A: 850-654-0985 - We always have one of our managers on call available to assist you. Our business hours are Monday-Friday, 8:30 AM - 4:30 PM CST. Our phone line is available outside of those hours and over the weekends for guests currently staying in one of our properties. We are available for general inquiries, questions about a future reservation, or to take payments during our business hours.
Q: What is the check-in process? When and where will I receive my access instructions?
A: Most of our units have contactless check-in, meaning that there is no need to stop anywhere such as an office before heading straight to the rental property. In this case, you will use a keypad to enter the unit, or access a lockbox on the door. When you make your final payment (due by 30 days out from arrival), you will receive a final confirmation email that will contain a section titled "Driving Directions." Please save this email in whatever way will help you access it as your arrival date approaches. This section will have the following:
--Directions to the property
--Access instructions (ie. door keypad or lockbox code, or key pick-up location/instructions)
--Security gate instructions including any required forms (if complex or resort has security gate)
--WiFi network and password
--Any necessary codes for your stay such as beach gate, pool, fitness center etc. (if applicable to your property)
--HOA Rules and any additional rules for the property
--Check out instructions
--Any property specific information you may need during your stay
Q: What if we arrive after hours?
A: If your rental has a keyless lock or lockbox at the property, you can go directly to your rental, physical check-in at our office is not required during your stay. If your property requires a key for access and our office is closed, rental keys will be placed in a secure lockbox at our local office. Your confirmation email will contain access instructions, including a code for the lockbox.
Q: Where do I leave the key?
A: Most of our properties have contactless check in and only require a door code for entry to the condo. Please read the driving directions on your confirmation, your code will be there. If you do have a key, instructions for pick-up will be in that email. When in doubt, please leave keys where you picked up keys.
Q: Is there an age restriction?
A: Yes. We do not rent to vacationing students or singles under 25 years of age. Dune Breeze Villa 23A (Sea la Vie) has a minimum age of 30.
Q: What is provided with the accommodation?
A: Let's break it down:
-All units are fully furnished
-Kitchen: All of our vacation rentals have a full-service with all standard appliances as well amenities such as a microwave, coffee maker, blender, and toaster. Each property is stocked with all cooking and serving pieces to include plates, bowls, cups, utensils and more.
-Linens: All properties have the necessary bedroom and bathroom linens to accommodate at least the maximum capacity of the unit. Beach towels are not provided.
-The Basics: A starter set of amenities is provided: 1 roll of toilet paper per bathroom, 1 roll of paper towels in the kitchen, a trash bag in each receptacle, a laundry pod, a dishwasher pod, and some starter soaps in the bathrooms. This starter set is standard regardless of the length of the reservation. We suggest guests pack or plan to purchase any extras of these items they may need. Most of our units are equipped with washer and dryer in the unit. Those units that do not have laundry in-unit will have laundry facilities on-site at the condo building/resort.
-The Extras: All units have TVs equipped with cable and/or smart TV capabilities. All units have free WiFi. Most units have DVD or Blu-Ray players. All closets have some hangers. Units have iron and ironing board. Owners are not required to provide hair dryers in their condo due to the high frequency of theft; some owners have placed hair dryers in their unit(s), but they are not guaranteed to be present upon arrival.
Q: How early should I book?
A: Book as early as possible if planning to travel for spring break, during our busy summer season or during fall break. It is also best to book early if planning to travel around a major holiday, such as Memorial Day, Fourth of July, or Labor Day. Due to the pandemic, people are itching to travel now more than ever, especially with the vaccine now publicly available. We are seeing unprecedented demand and earlier bookings this year. If you're interested in a rental, book as soon as possible!
Q: Is there a minimum stay?
A: One week minimum stays will apply for all properties during summer and holiday periods, with Saturday arrival and departure. During the off-season, we are typically more flexible with minimum nights, but it is dependent on the vacation rental. Some HOAs do not allow stays less than a week.
Q: When is payment due?
A: We require a reservation down payment at time of booking of 25%. The remaining balance is due 30 days prior to arrival.
Q: What is your cancellation policy? What about COVID-19? What about Tropical Storms and Hurricanes?
A: Cancellations 60 days or more out from arrival date will receive a full refund. Cancellations within 30 and 59 days of arrival will lose the reservation down payment. Cancellations less than 30 days out from arrival date will not receive a refund.
If your reservation is less than 60 days away, rescheduling your reservation may not be an alternative to cancelling. We do our best to work with guests who want to push their reservation further into the future, but we are not obligated to waive our cancellation policy and allow a guest to reschedule rather than cancel.
-COVID-19: *We encourage all guests to add the third party travel insurance, which DOES COVER YOU IF SOMEONE IN YOUR PARTY GETS COVID PRIOR TO TRAVEL. The insurance is a small percentage of the total reservation cost and can protect you from various situations if you can provide documentation.*
-Tropical Storms and Hurricanes: Refunds will be issued if there is a mandatory evacuation ordered in the county in which your rental is located.
Q: What is the WBER Damage Protection charge on my reservation?
A: This small charge protects you up to $3000 in damages to the contents of the property that may occur during your stay, provided they are disclosed to management prior to check-out. This does not include soiled or misplaced linens, appliance or utility damages.
Q: Do Beach Escapes Rentals properties include beach service?
A: Many of our owners have opted to include beach service for their guests! You can search for these properties using the advanced search option!
Q: Are your rentals pet-friendly?
A: We have some rentals that are pet friendly...when in doubt, shoot us an email ([email protected]) or give us a call (850-654-0985)! Trust us, we know you wanna bring man's best friend on vacation, but many HOAs and resorts have restrictions on pets for guests. You can search for these properties that DO allow pets using the advanced search option. A pet fee may apply. The State of Florida does not require short-term rentals or HOAs to allow Emotional Support Animals.
Q: Do you have snowbird rentals?
A: We do accept snowbird/winter monthly rentals in many of our properties. Send us an email ([email protected]) or give us a call (850-654-0985) if you are interested!